Understand they get a lot of inquiries daily, thus be concise and patient. While the developer doesn’t offer built-in ways to restore videos or reach out, you can get in touch with CapCut Customer Service in two ways: However, in this circumstance, you can inquire about your case and be proactive via the third method while waiting. We usually leave Customer Care as a last resort. In both cases, even if you find what you’re looking for, the app may throw you a curveball in the form of a “Some footage in the project is corrupted.” error message. It’s enough to tap to start a new project for the app to offer you a list of old ones. Doing so might make the video reappear inside the app.įurthermore, CapCut stores cached versions of the latest projects and duplicates users created manually in one place. This activity stems from the fact many users report frequent crashes, freezes, and seemingly lost project drafts and videos in CapCut when the storage is nearly full. However, only erase files that have zero affiliation to the app or videos. Free up a small portion of your storage using Android’s tools or a third-party storage cleaner. However, we propose a minor and strictly controlled action. We know this is the opposite of what we just advised. Free storage or start a project in CapCut to see old ones Doing this will erase cached data irreparably, so impatience will only sabotage your effort. With that in mind, we urge freezing any activity for the time being-copying, editing, deleting, using storage cleaners, starting multiple projects, and so on. Thus, even if it’s gone within the app after you employ the first method, don’t lose hope. However, the data CapCut uses is cached on your device. Thus, if you hoped to log in to your accounts and wait for the app to sync data, we’re sorry to burst your bubble.
Despite having millions of users and being available on Google Play Store and Apple App Store, the application doesn’t employ any cloud storage solutions these tech giants offer.
Before we begin, we want to clarify something.
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